Product Description Exam Number/Code:
Exam Number/Code: CCSR
Exam Name: Certified Customer Service Representative
Release / Update Date: Jan 06, 2016
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Information Regarding CCSR Exam
The Certified Customer Service Representative certification is designed to:
* Establish a recognized standard of knowledge and competence for customer service representatives
* Formally recognize those who meet these standards
* Provide employers with a tool to identify skilled, knowledgeable professionals
* Support the benefits of professional continuing education and development
Knowledge areas
* Sales and service
* Banking basics
* Specific business competencies
* Ethics
Eligibility requirements
You must meet the following pre-requisites in order to qualify to take the CCSR certification examination:
1. Professional Experience & Education
A minimum of six (6) months of experience as a customer
service
representative and completion of the American Institute of Banking (AIB) Customer Service Representative Certificate.
2. Professional Reference
One letter of recommendation from your manager attesting to your qualifications for certification, including your experience as a customer service representative and your ethical character.
3. Ethics Statement
Each candidate must sign ICB\'s Professional Code of Ethics statement. Please note: you must furnish all pertinent information about any convictions or pleas of nolo contendere on the grounds of fraud, embezzlement, unfair or deceptive practices, securities law violations, misappropriation of property, fraudulent conversations or any civil or administrative action from which you have been previously found liable.
4. Application
You must complete and submit the application. You are required to meet the eligibility requirements in place at the time that you submit your application.
Maintenance requirements
To maintain your CCSR in good standing, you must adhere to ICB\'s Professional Code of Ethics, pay an annual fee, and complete six (6) hours of continuing education every three years.
At FinanceCerts.com we provide CCSR study guides to compliment the main study notes with the course.
Pass rate after preparing from CCSR practice material provided by FinanceCerts.com is one of the highest in the country and FinanceCerts.com guarantee your success and assure you will be a certified professional after preparing from our CCSR study material.